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B2B CRM

B2B CRM is the SAAS platform that genuinely helps brands implement CRM activities for retail and wholesale stores in one place. This covers gathering stores’ information with ordering history in every channel to prioritize each store’s level, stimulating sales volume by introducing benefits such as cash rewards, incentives, and reward point redemption. Brands using the system can conveniently communicate new promotions, purchasing times or value left to reach the target, incentives from buying goods, and inform stores that join the activities. Additionally, it can transfer the order from a store to a brand. This is workable for Multi-Tier sales.

Customer

  • Exhibit customers’ information.
  • Exhibit customer Single View.
  • Divide each customer’s level.

Promotion

  • Define promotional information.
  • Manage types of promotion.
  • Set up conditions for a promotion.

Incentive

Motivation

  • Build motivation and conditions.
  • Build motivation for stores.
  • Calculate the result based on performance.

Store’s target setting

  • Calculate the conditions of the target.
  • Able to adjust the target.

Loyalty Program​

Membership information management

  • Show the member’s details.
  • Exhibit a member’s reward-receiving history.
  • Prioritize the membership level.

Reward point management

  • Able to manage expiry dates and changed points.
  • Score management system. (Expiration date/change of points)​

Rewards Management

  • Catalog
  • Stock
  • Redemption

Communication

  • Personalized 1-by-1 message notification
  • Provide suitable communication channels.
  • Enable to manage SMS, Email and LINE.

Contact Center

Contact information management

  • Keep contact information.
  • Check staff’s service performance.
  • Show report.

PDPA Centralized​

PDPA Management

  • Consent Issue CMS​
  • Consent receipt log
  • Consent receipt API​

Activity / Survey

Activity and survey management

  • Access to the Q&A system.
  • Calculating points from activities.

Online E-ordering

Connect with the LINE Official Account by ordering via E-ordering system.

Our work

Leading companies choose to use

Why B2B?

performance

Boost efficiency

Flowingly work, reduce unnecessary sales processes, and minimize mistakes from humans’ errors.

standard

Set up standards

Create stores’ standards by defining clear targets and possible KPIs.

communicate

Communication channels

Enjoy communicating with the target group of customers, reduce the gap in communication, and correctly communicate according to the objective.

incentive2

Increase motivation

Increase motivation: increase motivation among sales staff and stores and stimulate sales volume by setting targets with benefits and incentives.
connected

Provide a better connection

Connect every party to a working loop, including the stores’ customers, sales staff, manager, executive, activity team, and merchandiser.