Merchant CRM
CRM system for stores - customers
The reward system and loyalty points from LINE OA and EDC are user-friendly. Points can be divided by rights or by purchases. The function helpfully increases customers’ satisfaction and allows stores to have a tool for communicating directly with customers. AI ChatGPT is also available to analyze, while Microsoft AZURE is applied to support an unlimited number of users. Moreover, it enables users to analyze customers’ behavior via Google Analytics.
Customer Registration
- Supports registration and identity verification (KYC) via OTP and email
- Supports new registrations, while existing customers can log in instantly by entering their mobile number
- Supports login and account linking from online/social media platforms
- Accurate location capture using Google Maps coordinates
- Allows registration based on predefined store types
- Supports displaying membership ID in QR Code format
- Members can manage and edit their personal information by themselves
Customer Information
- Directly links customer data from the Salestools system
- Adds customer segmentation and captures customer behavior, such as applying Tags and dividing Tiers
- Includes a Customer Tags management section that allows adding or removing Tags based on desired conditions
- Adds a section for storing CRM-specific data, such as birthday, gender, age, photo, and more
- Supports a customer structure that enables Customer Single View (a single customer can exist across multiple DCs)
- Integrates both B2B and CRM systems together, creating a Single Experience for users without affecting customers
- Links order history, store visit history, survey history, and store stock
Customer Loyalty
- Point Management (Calculation Rules can be computed instantly through the Salestools system)
- Supports points by Brand
- Supports both On-Invoice and Off-Invoice points
- Supports Point Approval
- Supports Point Adjustment
- Supports Point Import
- Point History for checking point records
Mission and News
- Define time periods or customer Segments eligible to join activities
- Supports rewards in the form of points, Vouchers, and Coupons
- Configure multiple activity types: photo missions, survey missions, Check-In missions, news reading missions, and purchase accumulation missions via QR Scan or from purchase records in the system (*can be linked to purchase accumulation promotions)
- Helps increase App traffic and keeps customers informed of news and announcements
- Helps boost sales and build Brand loyalty
Voucher and Coupon
- Supports Voucher usage in both Privilege Voucher and Package Voucher formats
- Supports E-coupon and discount Code usage
- Can be used together with Salestools
Rewards and Redemption
- Redeem points for rewards
- Define time periods for reward redemption
- Configure different redeemable products or rewards based on store type
- Rewards can be redeemed as E-coupons for discounts on product purchases
CMS Management
- Manage Content, news, and Notifications
- Manage store and customer data
- Manage PDPA data
- Manage reports
- Check Logs and view monthly user counts
Why is this solution?
- At least 932,336 units of the bank's EDC (supplied by bot) are available.
- Nowadays, more than 25%, or 250,000 units, are smart EDC (Android), and this tends to be the substitute for new machines every year.
- There are more than 50MB of Line Application users.
- Thai people are familiar with cashless payment methods, which are convenient and easy for CRM’s activities.
- Fill the gap for stores and customers to have more convenience in doing CRM.
Let’s try the E-ordering program with Can Innovation. Not only does the system increase efficiency in sales management, administration, and income, but it also reflects the good image of the organization in this digital era. Our professional team is welcome and ready to introduce you to the service. For further questions and information, please do not hesitate to contact us via phone +66 (0) 2 460 9213 #2 or email salescan@caninnovation.co.th